About Us
ABOUT PATCUDDLE – SPECIALISTS IN PET PRODUCTS
1. Our Story
PatCuddle was founded in 2020 with the desire to offer pet lovers in Romania access to the safest and highest-quality care products for their pets. Established by a team of specialists with experience in e-commerce and pet owners themselves, our company fully understands the needs and challenges faced by modern families with pets.
Our Mission: To make life with pets easier, safer, and more enjoyable by offering reliable products and exceptional services.
Our Vision: To become the trusted partner for pet owners in Romania when choosing products for their four-legged companions.
2. Born Online SRL – The Company Behind PatCuddle
Company details:
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Name: Born Online SRL
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Tax ID: RO43708818
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Founded: October 15, 2020
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Headquarters: Strada Bradetu 71, bl 0252, Bradetu, Nistorești, Vrancea, 627232, Romania
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Share capital: 200 LEI (continuously growing)
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Specialization: E-commerce exclusively dedicated to pet products, with a focus on safety, quality, and personalized services.
3. Experience and Expertise
Founding team:
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15+ years of experience in e-commerce and online retail
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Specialists in pet product safety
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Pet owners who truly understand the real needs of families with pets
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Experts in logistics and customer service
Specialized knowledge:
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European regulations for pet product safety
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International quality standards
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Modern trends in pet care
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Specific needs of pet owners in Romania
4. Our Values
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Safety First: Every product is carefully selected and tested according to the highest European safety standards. We make no compromises when it comes to animal safety.
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Guaranteed Quality: We work only with trusted suppliers who comply with CE, EN, and ISO certifications for pet products.
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Complete Transparency: We provide detailed information about each product, including materials, recommended age, usage instructions, and safety guidelines.
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Personalized Services: We understand that every animal and family is unique, so we offer tailored advice and dedicated support.
5. Our Products
Main categories:
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Food & Nutrition: Premium food, healthy treats, supplements
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Toys & Entertainment: Interactive toys, play accessories
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Care & Hygiene: Cleaning products, coat care
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Accessories & Transport: Leashes, harnesses, safe carriers
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Comfort & Rest: Bedding, nests, comfort products
Selection criteria:
✓ Mandatory CE certification
✓ BPA-free and non-toxic materials
✓ Rigorous safety testing
✓ Clear recommended age
✓ Detailed instructions in Romanian
6. Why Choose PatCuddle
✓ Over 15 years of experience in specialized e-commerce and retail
✓ Products carefully selected by pet safety experts
✓ Permanent stock in Europe for fast deliveries
✓ Support team made up of pet owners who understand your needs
✓ Exceptional after-sales services and full warranty
✓ Competitive prices and regular promotions for families
7. Our Commitments
To Animals:
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Safety is our top priority
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Only tested and certified products
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Clear usage instructions
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Support in emergency situations
To Pet Owners:
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Expert advice in product selection
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Full transparency in communication
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Strict delivery deadlines
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Post-purchase support and guidance
To the Community:
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Social responsibility through pet owner education
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Support for animal shelters
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Promotion of responsible pet care practices
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Contribution to the local economy
8. The Future of PatCuddle
Plans for 2025–2026:
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Expanding our range of eco-friendly products
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Opening a showroom in Bucharest
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Launching the PatCuddle mobile app
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Expanding to other European countries
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Developing an educational platform for pet owners
9. Our Partners
Trusted suppliers:
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Certified European manufacturers
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Renowned international brands
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Companies specializing in pet safety
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Accredited testing laboratories
Logistics partners:
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Courier services for fast deliveries
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National network of pick-up points
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Specialized delivery services for fragile products
10. Contact Us
Our headquarters: Born Online SRL
Strada Bradetu 71, bl 0252 Bradetu, Nistorești, Vrancea, 627232, Romania
Contact: