Payment Policy

Last Update: September 2025

Information about Accepted Payment Methods and Transaction Process

Accepted Payment Methods

PatCuddle accepts the following secure and convenient payment methods for your orders:

Available Payment Options

Credit/Debit Cards:

  • Visa – All Visa cards are accepted

  • Mastercard – Mastercard and Maestro cards

  • American Express – AMEX cards

  • Union Pay – International Union Pay cards

Digital Payments:

  • PayPal – PayPal account or card through PayPal

  • Apple Pay – For iOS users

  • Google Pay – For Android users

  • Shop Pay – Shopify quick checkout

Payment Process

All payments are processed in real time through secure and encrypted platforms. The procedure is as follows:

  1. Product selection – Add the desired products to your cart

  2. Order review – Check your shopping cart

  3. Shipping information – Enter your delivery details

  4. Payment method selection – Choose one of the available options

  5. Payment completion – Confirm and process the payment

  6. Confirmation – You will receive your order confirmation by email

Transaction Security

Security Measures

  • SSL Encryption – All data is encrypted with an SSL certificate

  • PCI DSS Compliance – We comply with card security standards

  • Tokenization – Card data is tokenized and not stored

  • 3D Secure Verification – Additional protection for transactions

  • Anti-fraud monitoring – Automated fraud detection system

Currency and Exchange

All prices are displayed in British Pounds (GBP) and include applicable VAT. For international payments, currency conversion is automatically handled by the payment processor at the exchange rate valid at the time of the transaction.

Payment Confirmation

After successful payment, you will receive:

  • Immediate confirmation on the website

  • Confirmation email with order details

  • Order reference number

  • Tax invoice (sent separately)

Payment Failure

If the payment cannot be processed, possible reasons include:

  • Insufficient funds on the card

  • Expired or suspended card

  • Restrictions from the issuing bank

  • Temporary technical issues

In case of failure: Check your card details, contact your bank for clarification, or try another payment method. For assistance, please contact our support team.

Refunds

Refunds are processed through the same payment method used for the purchase:

  • Credit/Debit Cards: 3–7 business days

  • PayPal: 1–3 business days

  • Apple Pay/Google Pay: 3–5 business days

  • Shop Pay: 2–5 business days

The exact time depends on your bank and the payment processor.

Fees and Charges

PatCuddle does not charge additional fees for payment processing. However, please be aware of:

  • Possible bank fees for international transactions

  • Currency conversion fees applied by your bank

  • Specific charges from third-party payment methods

Payment Support

For questions related to payments, transaction issues, or technical assistance:

  • Email: info@patcuddle.com

  • Phone: +40 720 483 200

  • Costumer Service working hours: Monday to Friday, from 10:00 to 18:00 (EET)